Hello Peter's comments are mostly going towards "other" because well, internet banking connectivity is not one of the options. http://www.hellopeter.com/feedback.php?period=7&company=ABSA
Personally I *hope* it's up to incompetence and not a security flaw. But, I have to say, there is not a single word on the site regarding it, there is no communication, it is absolutely shocking how bad they are handling it.
Back to the surephrase part, really ups the risk that it was a security problem. :-(((((((